1. Limitation of Liability
Black Riven shall not be liable for any direct, indirect, incidental, special, or consequential damages, including loss of data, revenue, profits, or business interruption, resulting from the use of our website or services.
Clients are responsible for making independent business, technical, and security decisions based on their internal requirements.
2. Services
Black Riven provides professional consulting services including cybersecurity consulting, digital infrastructure advisory, UI/UX strategy, technology planning, and risk assessment.
The scope, timeline, deliverables, and fees for each project or consultation may be defined separately through written communication, proposals, invoices, or service agreements.
3. Ownership and Intellectual Property
All website content, branding, visuals, documents, frameworks, and consulting materials provided by Black Riven remain the intellectual property of Black Riven unless otherwise agreed in writing.
Clients may not copy, resell, redistribute, or claim ownership of Black Riven materials, strategies, or documentation without written permission.
Project-specific deliverables may be transferred to the client only after full payment has been received and according to the agreed project terms.
4. Refund Policy
Due to the nature of professional consulting services, completed work, consultation sessions, strategy calls, audits, assessments, and delivered materials are generally non-refundable.
Refund requests may be reviewed on a case-by-case basis if a service has not yet started or if otherwise agreed in writing.
5. Payments and Billing
Payments are processed securely through approved payment providers. Clients agree to provide accurate billing information and authorize payments for agreed services, invoices, retainers, or project milestones.
Late payments may result in service delays, suspension of work, or cancellation of active engagements.
6. Service Suspension and Termination
Black Riven reserves the right to suspend or terminate services if a client violates these terms or engages in activities including but not limited to:
- Providing false or misleading information
- Failure to complete payment for agreed services
- Abusive, unlawful, or harmful behavior
- Requests involving illegal activity, unauthorized access, or misuse of systems
- Unauthorized sharing, resale, or distribution of Black Riven materials
7. Privacy Policy
We respect client privacy and handle business information responsibly. Information collected through our website or service process may be used for:
- Client communication
- Project management
- Billing and invoicing
- Security review and fraud prevention
- Legal and compliance requirements
By using Black Riven services, you agree to the collection and use of information as described in our Privacy Policy.